Returns & Exchanges Policy

At QueenShapez, your satisfaction is important to us. If something isn’t right with your order, we’re here to help.

30-Day Return Window

We accept returns and refund requests within 30 days of delivery, provided the conditions below are met.

Eligible for Refund or Replacement (No Return Required)

If your order arrives with any of the following issues, we will gladly offer a refund or replacement, and you will not be required to return the item:

• Product quality issues

• Damaged items

• Incorrect item received

In these cases, the refund amount will be the full amount paid for the item, or a replacement will be sent at no additional cost.

Returns for Personal Reasons

If you wish to return an item due to personal reasons, such as:

• Choosing the wrong size

• Placing the wrong order

• Changing your mind or disliking the product

A return for refund is supported under the following conditions:

• The item must be unused, unworn, and in original condition

• The customer is responsible for return shipping and any associated costs

• Refunds will be processed once the returned item is received and inspected

Please note: Exchanges or reshipments are not supported for personal preference returns.

Important Notes

• Refunds are issued to the original payment method

• Shipping fees are non-refundable unless the issue is due to a product fault or error on our side

• For hygiene reasons, items showing signs of wear may not be eligible for a refund

How to Start a Return

Please contact our support team at info@queenshapez.com with:

• Your order number

• A brief description of the issue

• Clear photos (if the item is damaged or incorrect)

Our team will guide you through the next steps.