Privacy Policy

At QueenShapez, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you agree to the practices described in this policy.

We may collect certain information when you interact with our website. This includes personal details such as your name, email, phone number, and billing or shipping address. Payment information is processed securely through third-party providers, and we do not store your card details. We may also collect website usage data such as your IP address, browser type, and pages visited through the use of cookies.

Your information is used to process and deliver orders, provide order updates, offer promotions, and support customer service. We also use it to improve our website and services, enhance your shopping experience, and comply with legal obligations under South African law.

We do not sell your personal data. However, your information may be shared with trusted service providers such as couriers, payment processors, and IT support teams. In certain circumstances, we may disclose information if required by law or to protect against fraud and misuse.

Our website uses cookies to improve your browsing experience. These help us remember your preferences, analyse website performance, and deliver personalised promotions. You may disable cookies in your browser settings, but please note that some features of the website may not function correctly.

We take the security of your data seriously and use SSL encryption and secure servers to protect your personal information. While we take reasonable precautions, no online platform can guarantee complete security.

In line with POPIA and GDPR, you have the right to access and request a copy of your personal data, correct or delete your information, and withdraw consent for marketing communications at any time. You also have the right to lodge a complaint with the Information Regulator of South Africa.

We retain your personal information only for as long as necessary to meet legal, accounting, or business requirements. Our website may contain links to third-party sites, but we are not responsible for the privacy practices of those websites.

From time to time, we may update this Privacy Policy, and any changes will be posted on this page along with the revised date.

If you have any questions or requests regarding this Privacy Policy, you can reach us at 📧 support@queenshapez.com.