Privacy Policy

1. Introduction

QueenShapez values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Name, email, phone number, billing/shipping address.

  • Payment Information: Processed securely by third-party providers (we do not store your card details).

  • Website Usage Data: IP address, browser type, and pages visited (via cookies).

3. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Communicate order updates, promotions, and customer support.

  • Improve our website, services, and shopping experience.

  • Comply with legal obligations under South African law.

4. Sharing of Information

  • We do not sell your personal data.

  • Your data may be shared with trusted service providers such as couriers, payment processors, and IT support.

  • We may disclose information if required by law or to protect against fraud and misuse.

5. Cookies & Tracking

Our website uses cookies to improve your browsing experience. Cookies help us:

  • Remember your preferences.

  • Analyse website traffic and performance.

  • Deliver personalised promotions.

You can disable cookies in your browser settings, but some features may not work correctly.

6. Data Security

  • We use SSL encryption and secure servers to protect your information.

  • While we take reasonable precautions, no online platform can guarantee 100% security.

7. Your Rights (POPIA & GDPR aligned)

You have the right to:

  • Access and request a copy of your personal data.

  • Request correction or deletion of your information.

  • Withdraw consent for marketing communication at any time.

  • Lodge a complaint with the Information Regulator of South Africa.

8. Retention of Data

We only keep your information as long as necessary for legal, accounting, or business purposes.

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites.

10. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:
📧 support@queenshapez.com